Refund policy

Refund Policy

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unworn, unused, and in the same condition in which you received it, with any original tags and packaging. You will also need your receipt or proof of purchase.

To request a return, contact us through the Contact Us page on our website. If your return is approved, we will provide instructions and the return address. Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return-shipping costs for returns involving fit, preference, or a change of mind.

If your item arrived damaged, defective, or incorrect, BSBG will cover the return-shipping cost or provide another appropriate resolution. Original shipping charges are nonrefundable unless the return is due to our error.

Damages and Incorrect Items

Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect so we can evaluate the issue and make it right. Please include your order number and clear photos of the item and packaging.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us as soon as possible if you notice an error. Once an order has entered production or shipped, we may not be able to change the address.

Orders returned because of an incorrect, incomplete, or undeliverable address may be reshipped at the customer’s expense. We are not responsible for orders delivered to the address provided at checkout.

Exceptions and Nonreturnable Items

Personalized or custom products, personal-care goods, gift cards, and items marked final sale cannot be returned. We also cannot accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to receive a different item or size is to return the original item. Once the return is approved, place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us through our Contact Us page.